Archive for May 22nd, 2018

Starbucks “open door” policy …

May 22, 2018

Street people win the latte lotto.
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Yep, the Starbucks cafe manager made a big mistake calling the cops on the 2 non-customers who were hanging out … an especially big mistake since the guys were African American.

Immediately, Starbucks launched an internal program to re-sensitize its employees.  That’s good.

But, in a stunning over-reaction, the company announced a new policy:

No purchase necessary to hang out or use the restrooms.

 

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Post-announcement, the intuitively obvious unintended consequences became quickly evident …

(more…)