Warning: Ken is hacked ! Really hacked!
Last week, SWA got nailed for using uncertified maintenance parts on its 737s. Bad news, but I can live with that … you gotta take some risks, right?
But, this SWA policy change is personal since (a) I’m cheap and (b) I’ve gotten the “fast-trigger online check in” down to a science.
I just may cancel my SWA Freq Flyer credit card …
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What has Ken so upset ?
Southwest Airlines will begin charging $10 to some passengers looking to board its aircraft before others.
For the extra $10 fee each way, passengers can reserve their boarding spot while buying their ticket.
Under the Dallas-based low-fare carrier’s current policy, passengers can begin to check in 24 hours prior to their flight. Passengers who check in the earliest get to board first.
A Southwest spokeswoman said the new option allows passengers to not have to worry about checking themselves in.
While many airlines have been charging passengers fees for beverages and baggage, Southwest has aggressively marketed its “no frills” consumer policies to set itself apart. What sets this option apart? Southwest’s passengers have a choice of paying the $10 fee.
“These are opportunities that customers can have the option of taking advantage of, instead of being forced to pay the additional fee,” she added.
Washington Business Journal, Southwest Airlines adds $10 fee to reserve boarding spot, September 2, 2009
http://washington.bizjournals.com/washington/stories/2009/08/31/daily56.html?ed=2009-09-02&ana=e_du_pub
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