Archive for June 11th, 2013

Pssst: What’s your pet’s name?

June 11, 2013

According to Javelin Strategy & Research … 1 in 8 onliners post their pet’s name to social media sites, even though its a fairly common challenge question used to confirm identities.

More generally, Javelin warns that consumers’ social media and mobile behaviors may be putting them at greater risk.

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in 2011,  identity fraud increased by 13 percent … more than 11.6 million adults became a victim of identity fraud in the United States,

Javelin reports that “consumers are still sharing a significant amount of personal information frequently used to authenticate a consumer’s identity.”

Specifically,

  • 68 percent of people with public social media profiles shared their birthday information (with 45 percent sharing month, date and year);
  • 63 percent shared their high school name;
  • 18 percent shared their phone number;
  • 12 percent shared their pet’s name

All are prime examples of personal information a company would use to verify you

Source

Flashback: Remember when Target caused a stir by aiming at moms-to-be?

June 11, 2013

The Feds’ phone & internet surveillance programs that were revealed last week have raised the public’s consciousness re: Big Data.

Remember when Target created some Big Data buzz for analyzing purchase patterns to ID moms-to-be?

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In a previous post, we excepted from a NY Times article How Companies Learn Your Secrets that

  1. Much of what people do is based on habits, not conscious reasoning.
  2. Consumers’ shopping habits and brand loyalties are often more habitual than thoughtful.
  3. But, there are certain “events” — e.g. new baby, new home, recent divorce — that seem to make consumers more open to switching stores and brands.
  4. Savvy marketers are learning to identify these critical events — before they happen — and try to get consumers to switch  their behavior.

Target is one of the retailers identifying customers who are “vulnerable to intervention by marketers” … and pouncing on them.

Who?  Moms-to-be.

How are they doing it?

(more…)