Archive for the ‘Casinos -gambling’ Category

Trax: Using casinos’ loyalty systems to ID gambling addicts …

August 20, 2013

Excerpted from the WSJ …

Casinos have developed detailed behavioral profiles of many of their customers, based in part on information gathered though loyalty-card programs that can track slot-machine play and other-gambling activity.

The casinos use this information to tailor marketing offerings, particularly to the small minority who make up the bulk of their revenue base.

 

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It’s called predictive analytics, and casinos have been on the leading edge.

Here’s the rub …

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