Posts Tagged ‘grocery stores’

Ring it up yourself? Shoppers say “no thanks”

January 10, 2012

Punch line: Due to low usage rates and limited popularity among younger shoppers, self-service checkouts are becoming phased out at a few retailers. Yet, these self-checkouts can result in lower labor costs. A cost vs. benefit situation results…

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Excerpted from pittsburghlive.com, “Self-service checkouts fall from favor

… Despite an almost universal dislike for standing in long or slow checkout lines, an overwhelming majority of shoppers opt for cashier-assisted lanes instead of self-service, according to the 2011 “Food Retailing Industry Speaks” report …

Self-service checkouts — introduced nationwide about a decade ago — have fallen in popularity. About 16 percent of supermarket customers used the self-service lanes in 2010, down from almost 20 percent in 2006 …

Almost 85 percent of customers choose a cashier to ring up their purchases when at least one self-service lane is available …

Perhaps as a result, supermarket chains such as Albertsons of Boise and Big Y Foods are removing self-service checkouts …

Self-checkout lines get clogged when  customers need to wait for store staff to assist with problems with bar codes, coupons, payment problems and other issues that invariably arise with many transactions.

Stores that remove self-service checkouts are creating more opportunities for customers to interact with the staff, thus increasing customer service …

Edit by KJM

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