Archive for January 25th, 2018

Seriously, why not outsource TSA ops to Disney?

January 25, 2018

Note: We’re doing an amusement park case in class this week …

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Disney’s technology applications are impressive.

I know because I took a fact-finding trip (aka. family vacation) to Disney World.

Here’s some of what I found.

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No surprise, there was a huge rush of “guests” entering the Magic Kingdom when the gates opened at 8 a.m.

The crowd measured into the thousands … all needing to be security-screened.

All bags and strollers had to be hand-checked … all kids – big & little – had to be ushered through metal detectors.

Nightmare, right?

Maybe at the airport, but not at Disney.

Our wait & processing time: less than 10 minutes.

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Then came the good part…

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