TakeAway: The tools available to marketers to help determine the best course of action for specific customers are becoming more powerful.
While the Excel spreadsheet is the typical tool of choice to help make decisions, IBM has a comprehensive suite of tools that focuses on predictive analysis.
By better understanding individual customer’s needs, these tools can help deliver more targeted promotions that result in an increased ROI.
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Excerpted from Brandchannel, “How Marketers Use Predictive Analysis to Target Their Branding Efforts,” by Barry Silverstein, August 5, 2010
Brand marketers know they must leverage the power of social media, but they face a dilemma: How do they truly measure social media’s effectiveness? This leads to an even larger issue: Given the use of multiple media in an integrated way, how do marketers understand what media combination is really working?
To answer those questions, more brand marketers are turning to predictive analysis …
Brandchannel had the … opportunity to discuss the topic with Dr. Michael Haydock, global analytics leader for IBM’s Business Analytics & Optimization Practice. …
Interestingly … even chief marketing officers responsible for budgets of $1 billion or more typically use only spreadsheets to analyze their expenditures. That’s fine for looking at past programs and what’s happening now – but it gets far more difficult when these executives must make smarter decisions; specifically, determining how to make their marketing investment work harder going forward.
That takes analysis, and a lot of it. Haydock’s … approach is to break a client’s customer file into clusters based on what he calls “feature vectors” … These … are used to describe customer behavior and predict what customers might do next. … each customer is scored for his or her propensity to buy …
When it comes to social media … most brand marketing organizations still view social media and traditional media separately, … predictive analysis can draw a connection between the two. For example, if a customer sees a television ad and then uses a smartphone to visit a website, it’s important to look at that customer contact cycle and understand the ROI of the total program.
A particularly intriguing application of predictive analysis is something IBM calls the “Next Best Action Program.” Haydock says the program offers marketers the ability to analyze the customer touches made through any channel and then establish a relevant “conversation” …
In essence, the program literally determines the next best action to take with every customer on an individualized basis. …
Ultimately, the value of predictive analysis to marketers is getting an intimate understanding of each customer’s needs, and delivering more relevant promotions that are better targeted. The end result: a superior ROI on the company’s marketing investment.
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Full Article
http://www.brandchannel.com/features_effect.asp?pf_id=510
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