Archive for the ‘Apologies’ Category

“We ain’t got no chicken”

March 12, 2018

Finally, I can tell one of my favorite stories.

A couple of weeks ago, due to a “supply chain issue”, KFC ran short of chicken at many of it’s UK stores.

That’s a problem since:

1) The UK is KFC’s 5th biggest market – accounting for about 6% of company sales.

2) KFC is shorthand for Kentucky Fried CHICKEN !!!

That’s a big problem.



OK, here’s my story ….


When You Apologize – Make It Count!

November 12, 2013

Last week, President Obama said that he is “sorry that some Americans are losing their current health insurance plans as a result of the Affordable Care Act”, despite his promise that no one would have to give up a health plan they liked.


His supporters say: “See, he’s stepping up to his false assurances”.

His detractors say: “He’s saying he’s sorry to see people in that situation, but doesn’t fess up to his oft-repeated mis-direction that everybody can keep their doctors and health insurance plans if they like them.”

Pick your side on that one.

I just want to use Obama’s declaration as a philosophical launching point for what makes a good apology.


A couple of months ago, I posted some research that proved it’s good business for companies to apologize to customers they’ve wronged — that an apology goes way further than, say, a discount on the next purchase.

I also made a passing reference to how important apologies are in personal life, too.

Following the links in the original article, I stumbled on these “8 simple principles” for making a meaningful apology